An Automotive Sales Professional, or Auto Sales Representative, is responsible for selling cars, trucks and vans for personal and commercial use. Their duties include meeting with customers to discuss their needs, promoting sales offers at their dealership and participating in test drives with interested customers.

Duties and responsibilities

Automotive Sales Professionals are responsible for making customers feel welcome and supported through the car-purchasing process. The responsibilities of a car salesperson will vary depending on the size of their dealership, but usually include the following tasks:

• Greet customers arriving at the dealership
• Showcase the dealership’s vehicles and explain their features and warranties to customers
• Answer customer questions about cars, financing and purchase process
• Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
• Negotiate car prices and trade-in values for customers’ vehicles
• Coordinate with the finance department to determine each customer’s financing and ownership options
• Contact past customers to ensure they are satisfied with their vehicles

Skills and qualifications

An Automotive Sales Professional uses a variety of soft skills and industry knowledge to provide the most rewarding customer service experience they can. Common skills and qualifications for an Automotive Sales Professional include:

• Exceptional customer service skills, including interpersonal communication and rapport building
• In-depth knowledge of the dealership’s vehicles, finance options and sales process
• Intuition to anticipate which cars will appeal to different customers
• Active listening to best determine a customer’s wants and needs
• Persuasiveness to convince customers to make a purchase
• Confidence to create a positive impression on customers
• Negotiation skills to offer deals that satisfy customers while ensuring profit for the dealership
• Organization and time management to handle many different customers, including past customers, at once
• Teamwork and collaboration skills to coordinate sales with the financing department and/or other Salespeople
• A welcoming and friendly demeanor
• Knowledge and passion for vehicles

Our company is expanding rapidly and we are looking to hire an automotive technician to join our team. You should have demonstrated experience as an auto technician on cars and light trucks along with an OEM or equivalent ASE certificate. You will be responsible for diagnosing, maintaining, and repairing customer vehicles.

Automotive Technician Responsibilities:

• Perform maintenance and repair on customer vehicles.
• Identify problems with vehicles using the diagnostic equipment.
• Explain automotive repairs and issues and provide great customer service.
• Plan repair procedures using charts manuals and experience.
• Test the functionality of parts and systems
• Perform basic auto care and maintenance tasks such as oil changes, fluid level checks, and tire rotation.
• Repair and replace brake pads, wheel bearings, sensors and other parts.
• Perform routine maintenance and general mechanic work on vehicles.
• Prepared to get additional certification as needed.
• Willingness to learn with hands-on training.
• Help keep repair shop clean and organized.
• Keep a professional appearance.

Automotive Technician Requirements:

• Automotive and engine repair experience or auto mechanic training required.
• OEM or ASE certifications required.
• Hold a valid driver license.
• Graduated from an associate degree program in auto maintenance and repair.
• Ability to maintain a professional appearance and provide friendly customer service.
• Must read, interpret and transcribe data in order to maintain accurate records.
• Perform routine maintenance and other tasks in a fast-paced environment.
• May lift objects that weigh as much as 50 lbs.
• High school diploma or equivalent required.
• Experience as a lube technician, or prepared to do on-the-job training.
• Understanding of automotive air-conditioning systems.
• Ability to use the diagnostic equipment.
• Experience with heavy equipment and as a diesel mechanic, diesel engine knowledge, or prepared to do on-the-job training.